Kong Aussie Sticks
dog treats have been quietly recalled by the product manufacturer, JAKKS Pacific of Walnut, California due
to possible contamination with mold.
As of the time
of this writing, neither Kong nor JAKKS Pacific has posted any public
information webpage giving specific details about this event.
The products
being recalled have the following item numbers:
Item 75559
Item 75560
And these “Best
Before” dates:
1/30/16
1/31/16
Where Was the Product Sold?
According to a
letter obtained from JAKKS Pacific and forwarded by Kong to The Dog Food
Advisor, the recalled product was sold only at PetSmart.
No further store
location, online sales or other distribution details have been provided by
either company.
Silent Recall?
We are troubled
by the covert nature and lack of transparency exhibited
by both companies associated with this particular event.
Obtaining
confirmation and collecting details about this recall were especially
challenging. Apparently, the companies only notified PetSmart and relevant
distribution centers.1
And evidently
they made no effort to post a public notice.
According to a
company spokesperson:
The
products were not dried properly so a small percentage of finished goods have
gone moldy.
Majority
of the product is fine, and the mold was caught at our DC, but some product may
have made it to PetSmart so we are recalling all the product at PetSmart and
destroying all the product we have at our DC.
What to Do?
According to
JAKKS Pacific in that same email, the “product can be returned to PetSmart for
a full refund.”
Just the same,
here are the customer service contact numbers for the two companies:
You may contact
JAKKS Pacific at 877-875-2557, Monday through Friday from 7:30 am to 5:00 pm
PT. Kong can be reached at 303-216-2626.
U.S. citizens
can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your
area.
Or go to http://www.fda.gov/petfoodcomplaints.
Canadians can
report any health or safety incidents related to the use of this product by
filling out the Consumer Product Incident Report
Form.
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